To process a return or replacement - please refer to the link below. This link provides all the necessary information including the address and all details we may require.
We allow up to 28 days from date of ordering to request a return. After this time period our system will not allow a return. Returns postage is paid for by the customer, unless a faulty order was received (we may require photo evidence of this) or we sent a wrong item.
As soon as a return is received at our warehouse you will get an email and we will automatically process the exchange or refund. We do not refund the shipping cost you paid. Please note, all items must be in original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct. You will be asked to enter your order number (starts with #BMOB and also the email address that was used on the order.
If you have any questions, feel free to email our support at info@bmob.store
1. BMOB accepts returns/exchanges within 28 days of the date your item was received. Your product must be returned in it's original packaging, and in the same condition that it was sent in (i.e. re-sellable condition). If we deem the products to be in un-fit state for resale and/or isn’t in the same condition that we sent it out in we can’t refund you as we can’t resell it.
2. We will not refund/exchange our customised products, pre-orders. There are no refunds as they are made to order products.
2.1 We will not refund/exchange earrings and this sale is final.
3. BMOB is not responsible for any shipping fees on returns/exchanges unless we have made the error. Example: BMOB send you the wrong item.
3.1. When returning/exchanging your products you will have to pay for the shipping cost (you will only cover the fees of what we paid to ship your products).
4. Any payments/deposits on custom made sneakers is none refundable. Customised products are unique and one of so we can't just re-sell these unique customised products.
5. When returning products for returns/exchanges from countries where duty taxes or import charges apply, you, the customer, are liable to pay the amount we have to pay. (We will take the amount off of your refund). If you are exchanging products you will have to pay us the duties or import charges that we pay in order to receive your exchanged products.
6. Once we receive your exchanged products we aim to exchange your products in estimated 1-3 business days. We will then ship your exchanged products out with the agreed delivery service.
7. Once we receive your return, we will then refund you your money in estimated 1-3 business days. Please then allow an estimated 3-5 business days for your refund to be received by your original payment method.
DO YOU REFUND THE DELIVERY CHARGE?
Unfortunately we do not refund delivery charges on any orders. Unless BMOB has sent you the wrong item and we asked you to send this back or your item is faulty and a return will be needed in order to issue a exchange/refund, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.
